We do not offer standard returns. If there is a genuine issue with your order and you provide clear supporting evidence, we may offer a refund without requiring the item to be returned.
Refunds for Genuine Issues
We may offer a refund if there is a genuine problem with your order, such as a damaged item, a product quality issue, a manufacturing defect, or a clear fulfillment error. To request help, please contact us and provide enough evidence for us to properly review the issue.
What You Need to Send Us
If you believe there is a real issue with your order, email support@thrivexshop.com with:
- Your order number
- A clear description of the issue
- Clear photos showing the problem
- Any other helpful information that supports your claim
No Returns
We do not accept standard returns, and approved refund cases will generally not require you to send the product back. If a genuine issue is confirmed through the evidence you provide, we may issue a refund while you keep the item.
What We Do Not Refund
We do not offer refunds for selecting the wrong size, changing your mind, buyer’s remorse, or other standard non-defect reasons. Please review product details carefully before placing your order.
Reporting Timeframe
Please contact us as soon as possible after delivery if there is a problem with your order. Late reports may be harder to verify.
Contact
For all refund or order issue requests, email support@thrivexshop.com.