Frequently Asked Questions

Shipping times can vary depending on your location and the item ordered. Most orders are processed first and then shipped out as soon as possible. You will receive updates by email once your order has been confirmed and fulfilled.

Yes, we aim to serve customers in multiple regions. Shipping availability and delivery times may vary by country, so final options will be shown during checkout.

Once your order has been fulfilled, you should receive tracking details by email if tracking is available for your shipment. Please also check your spam or promotions folder if you do not see it.

If your order has not entered fulfillment yet, we may still be able to help. Contact support as soon as possible with your order details and we will do our best to assist.

We recommend checking the product details and size guidance on each product page before ordering. Fit may vary slightly between products, so reviewing the specific product information is always the best option.

Some drops may be seasonal, limited, or available only for a short time. If you see something you love, it is best to secure it while it is available.

Some items may return, while others may not. Restocks depend on demand, supplier availability, and whether the product is part of a permanent collection or a limited release.

We try to display products as accurately as possible, but colours can look slightly different depending on your screen, display settings, and lighting.

Please review the store’s returns policy for the most accurate details. In general, if there is a genuine issue with an order, contact support with your order number and clear information so the matter can be reviewed properly.

If something arrives damaged, defective, or incorrect, contact support as soon as possible with your order number and clear photos so we can investigate and help resolve the issue.

You can contact support through the contact details provided in the footer or legal/help sections of the site. When reaching out, include your order number and a short explanation so support can help you faster.

Response times can vary depending on order volume and support demand, but we aim to respond as quickly as possible.

Points are Earned through using the ThriveX app and then linking your app account to your ThriveX shop account so you can use points to get Discounts on Items.

Points are earned through using the ThriveX app by logging and completing workouts along with interacting with the community.

Yes points can be used on another account you just need to link your ThriveX app account to another merch account.